Privacy Policy

1. Introduction

GoGPS Service OÜ (Registration #11999411) ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our telecommunications services.

This policy is designed to comply with the General Data Protection Regulation (GDPR) and Estonian data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email, phone number, address)
• Business information (company name, position, industry)
• Technical information (IP address, browser type, device information)
• Communication records (emails, support tickets, service requests)
• Payment information (billing address, payment method details)

2.2 Service Data

When providing our telecommunications services, we may collect:

• GPS tracking data and location information
• Network usage and performance data
• Equipment configuration and maintenance records
• System logs and diagnostic information

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and maintaining our telecommunications services
• Processing service requests and customer support
• Billing and payment processing
• Improving our services and developing new features
• Complying with legal obligations and regulatory requirements
• Protecting against fraud and unauthorized access
• Marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data based on:

• Contract performance: To provide our services and fulfill contractual obligations
• Legitimate interests: To improve services, prevent fraud, and ensure security
• Legal compliance: To comply with applicable laws and regulations
• Consent: For marketing communications and optional services

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in delivering our services
• With regulatory authorities when required by law
• In connection with business transfers or acquisitions
• To protect our rights, property, or safety
• With your explicit consent

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specific retention periods include:

• Customer data: Duration of service relationship plus 7 years
• Communication records: 3 years from last contact
• Technical logs: 12 months unless required for security investigations
• Marketing data: Until consent is withdrawn

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and audits
• Employee training on data protection
• Incident response procedures

8. Your Rights

Under GDPR and Estonian data protection laws, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Portability: Request transfer of your data
• Restriction: Request limitation of processing
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time

9. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the EU
• Binding corporate rules or certification schemes

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Supervisory Authority

If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the Estonian Data Protection Inspectorate or your local data protection authority.